8 modules for practitioners in complementary therapies: Marshall Rosenberg's process — observation, feeling, need, request — empathy in consultation, difficult emotions, the professional framework, mediation and ethics. A rigorous dialogue tool, never a therapy, within the Swiss framework.
Origins and status of NVC, observing without evaluating, naming feelings, tracing back to needs, formulating a request — worked through one by one with their pitfalls, in the context of a practitioner who receives clients.
Empathic listening in consultation, the reflexes that cut it off, the practitioner's self-empathy, and welcoming difficult emotions — anger, shame, guilt, fear — in the other and in oneself.
First interview, consent, boundaries and fees stated as clear requests, mediation between two people without arbitrating, speaking in a group, complaints addressed to the practitioner.
What NVC is not — neither therapy nor a technique of influence — what research says about it, and the situations of violence or distress that require referral to the competent services.
Nonviolent communication equips the practitioner's listening and expression; it does not treat, does not diagnose and never replaces psychological or psychiatric follow-up. Faced with violence, abuse or distress, the training teaches how to refer, never to «manage». Each module recalls this framework from its own angle.
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